Outset answers your phone when your team can't: mid-appointment, mid-rush, on a job site, or after close. It picks up in your business's name, books in your own system, and sends your team a note about every call.
Or paste your website and hear Outset answer as your business.
What operators say
Any business that runs on calls and messages. Outset learns how yours works and answers the way your team would.
Your team answers first. Outset covers the rest, works inside the systems you already run, and tells you what happened.
Outset picks up in your business's name, day or night, in the caller's language. It answers from your own prices, hours and policies. When a caller asks for a person, it transfers the call to your team.
Bookings land where your team already looks. Outset checks what is free, then books, moves or cancels while the caller is still on the line.
Outset calls clients before their appointment to confirm, texts the details, follows up on what was promised, and calls back people who couldn't get through.
Outset works with Odoo calendars and contacts, answers product questions from your Shopify catalog, and reaches any system with a web API through Connections, where you choose exactly what it may look up or change. Your team signs in with Google, and billing runs through Stripe.
See integrationsAfter each call your team gets a short summary by text and email, with the transcript and the recording in your dashboard. Anything that needs a person is marked, so nothing slips.
You keep your number, and your team answers the way they do now.
When nobody picks up, or you're closed, the caller reaches Outset instead of voicemail.
Who called, what they asked and what happens next, after every call.
We didn't build Outset to replace anyone. When someone on your team can pick up, a person is still the best answer a caller can get. Outset is customer service for the moments nobody can: your desk is with a patient, your host is seating a party, your crew is on a job site, or the doors are closed for the night. Today those callers hear voicemail, and most of them won't wait for a call back. They try the next place on the list. With Outset they get a real answer and help booking, and your team gets the full story. A call to your business should almost never end in voicemail.
Harshil ShahFounder, Outset · Toronto, CanadaNo. Your staff keep answering the phone the way they do now. Outset only picks up the calls they can't get to, when they're busy with customers or you're closed, so those callers get help instead of a voicemail. Anything that needs a person comes to you with a note.
An AI voice that answers in your business's name and in the caller's language. You choose how it introduces itself.
No. It answers only from the prices, hours, menus and policies you publish. If it doesn't know, it says so and leaves your team a note.
Odoo, your Shopify catalog, and any system with a web API through Connections. Restaurants and activity businesses can keep their booking system too, including OpenTable, Resy, Tock, FareHarbor, Peek, Xola, Resova, Bookeo and ROLLER. For a clinic, tell us which EMR you run and we'll confirm it on a short call. See the full list
About a day. We load your business with you, and you call it yourself before it takes a real call. Setup is free and there's no long contract. The price depends on your call volume and locations, and you'll get one on a short demo call. See plans
Book a quick walkthrough with your own hours and policies, or hear the sample call first.
Book a demo